Game won’t start

These troubleshooting tutorial is also valid for other games like Fifa or Battlefield. Most of the troubleshooting steps are not game-dependant. Just leave everything Sims related out if you play a different game.

Problem

Cause

There are many causes to this issue. Defective hardware, conflicts with other programs or firewall and Antivirus blocking the program are only a few.

Defective registry entries and missing rights can also be the cause of this.

Workarounds

Here are a few things you can try before looking for help in a forum

The game never worked

The game suddenly doesn’t start anymore

On top of the things above you can also try this

Self-Diagnosis

Windows lets you check on critical events to see if you have a known issue which can be solved easily. Starting with Windows 8.1 the errors can also be seen in the DxDiag files.

Below a few common errors with potential solutions

Exception Code: c000001d

Problem Event Name: APPCRASH
Application Name: TS4.exe
Application Version: 1.0.625.10
Application Timestamp: 53ed5fc4
Fault Module Name: TS4.exe
Fault Module Version: 1.0.625.10
Fault Module Timestamp: 53ed5fc4
Exception Code: c000001d

[…]

This is a startup crash and it’s unclear what causes it.

Pehook.DLL

Problem Event Name: BEX
Application Name: TS4CAS.exe
Application Version: 1.0.176.190
Application Timestamp: 02008040
Fault Module Name: Pehook.DLL_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 51106900
Exception Offset: 06475d20
Exception Code: c0000005
Exception Data: 00000008

[…]

This DLL belongs to a backup program by NewTech Infosystems, Inc and seems to have a conflict with the game. Turn the in the background running program of and the game should start.

igd10umd32.dll

Problem Event Name: BEX
Application Name: TS4.exe
Application Version: 1.0.677.20
Application Timestamp: 540a88b9
Fault Module Name: igd10umd32.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4aba7282
Exception Offset: 09f51310
Exception Code: c0000005

[…]

This dll belongs to Intel Graphics chip. Updating or reinstalling drivers usually solves this. If not and you have a dual-graphic card system, make sure your game runs on the card and not the chip.

NahimicOSD.dll

Fault bucket 1470493105324766497, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: TS4_x64.exe
P2: 1.47.51.1020
P3: 5bef2b75
P4: NahimicOSD.dll
P5: 1.2.6.53556
P6: 5b8e4c3a
P7: c0000005
P8: 00000000000109f0
P9:
P10:

[…]

Diese dll belongs to the Nahimic Audio Software and often causes issues with games. Update the software or remove it. It’s mostly preinstalled on a lot of computers and not really used.

SS2OSD.dll

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: TS4_x64.exe
P2: 1.35.10.1010
P3: 59d2c5a2
P4: SS2OSD.dll
P5: 0.0.0.0
P6: 58ef9fbb
P7: c0000005
P8: 0000000000005612
P9:
P10:

[…]

Diese dll belongs to the Sonic Studio II and often causes issues with games. Update the software or remove it. It’s mostly preinstalled on a lot of computers and not really used.

[/su_spoiler]

Further Reading