Game won’t start

These troubleshooting tutorial is also valid for other games like Fifa or Battlefield. Most of the troubleshooting steps are not game-dependant. Just leave everything Sims related out if you play a different game.

Introduction

Often the game doesn’t start. There are several symptoms that can give you a hint what’s gone wrong.

There are many causes to this issue. Defective hardware, conflicts with other programs or firewall and Antivirus blocking the program are only a few.

Defective registry entries and missing rights can also be the cause of this.

Das Spiel startet nicht, aber auch sonst gibt es keine Symptome

Antivirusprogram is blocking the game, especially Sophos
The game is already running but minimized

More tips see: General Troubleshooting

If there’s a conflict with another application, make sure that application is up-to-date or turn it off while you play.

Possible causes can be

Security Software
Origin-In-Game
Windowed/Fullscreen Mode
Conflict with another program (Nahimic Audio Software, Sonic Studio II, RivaTuner Statistics Server oder MSI Afterburner)
Corrupt or incompatible graphics drivers
Outdated Mods/CC
Hardware Issues

Most common cause are overlays from external programs as Origin in Game, Discord or GeForce Experience

More details here: Game starts in small window and doesn’t react

Most common cause for endless loading screens are incompatible mods. Make sure to only use Mods/CC that match your patch level.

If you have further issues, reset your user files

More Details here: Game hangs on loading

Self-Diagnosis

Windows lets you check on critical events to see if you have a known issue which can be solved easily. Starting with Windows 8.1 the errors can also be seen in the DxDiag files.

Below a few common errors with potential solutions

Problem Event Name: APPCRASH
Application Name: TS4.exe
Application Version: 1.0.625.10
Application Timestamp: 53ed5fc4
Fault Module Name: TS4.exe
Fault Module Version: 1.0.625.10
Fault Module Timestamp: 53ed5fc4
Exception Code: c000001d

Unklar, what causes this error

Problem Event Name: BEX
Application Name: TS4CAS.exe
Application Version: 1.0.176.190
Application Timestamp: 02008040
Fault Module Name: Pehook.DLL_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 51106900
Exception Offset: 06475d20
Exception Code: c0000005
Exception Data&colon; 00000008

This DLL belongs to a backup program by NewTech Infosystems, Inc and seems to have a conflict with the game. Turn the in the background running program of and the game should start.

Problem Event Name: BEX
Application Name: TS4.exe
Application Version: 1.0.677.20
Application Timestamp: 540a88b9
Fault Module Name: igd10umd32.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4aba7282
Exception Offset: 09f51310
Exception Code: c0000005

This dll belongs to Intel Graphics chip. Updating or reinstalling drivers usually solves this. If not and you have a dual-graphic card system, make sure your game runs on the card and not the chip.

Fault bucket 1470493105324766497, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: TS4_x64.exe
P2: 1.47.51.1020
P3: 5bef2b75
P4: NahimicOSD.dll
P5: 1.2.6.53556
P6: 5b8e4c3a
P7: c0000005
P8: 00000000000109f0
P9:
P10:

This dll belongs to the Nahimic Audio Software and often causes issues with games. Update the software or remove it. It’s mostly preinstalled on a lot of computers and not really used.

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: TS4_x64.exe
P2: 1.35.10.1010
P3: 59d2c5a2
P4: SS2OSD.dll
P5: 0.0.0.0
P6: 58ef9fbb
P7: c0000005
P8: 0000000000005612
P9:
P10:

This dll belongs to the Sonic Studio II and often causes issues with games. Update the software or remove it. It’s mostly preinstalled on a lot of computers and not really used.