Technical Issues

Can’t run with the Video Card in this System


When I try to start my game, I get the following error message

Unable to start: Can’t run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed.




The cause for this issue is unclear.

It is possible that either causes given in the message are the case.


please try the following things and test after each. If you’re issue is solved, you don’t need to do the rest.

The exe files for Sims 4 can be found here:  <Installation Path>\Game\Bin\ts4.exe (32 bit) and ts4_64.exe (64 bit)

Where can I find my installation folder ?
Picture: Ze_Colon_D