• Error

    Game already running

    Problem I get the following error message when I try to start the game Unable to start: The Sims™ 4 is already running.   [ed35e0ea:29f00e76:00000000:18a1dd51] Cause This error has to do with missing rights or blocking of the user folder. The actual message is a bit misleading. In most cases the…

  • Error

    Origin not running (d3382ced:984c6a38:00000000)

    Problem When I try to start the game, I get the following error message: Unable to Start: Origin is not running, make sure that it is running before attempting to play the Sims 4 [d3382ced:984c6a38:00000000] Cause The Sims 4 needs the latest version of Origin installed. This message is very common…

  • Bad CC

    Incompatible Mods

    Problem A lot of issues that occur after installing a new patch are caused by incompatible mods. A patch changes files that are overwritten by a mod which leads to conflicts and missing interactions. Custom Content and Mods (Tuning & Script) can cause issues. Please always check everything. Make sure…

  • Fixed Tech Issue

    [FIXED] Game starts in small window and doesn’t react

    Update 2015-03-26: This issue should now be solved. Close your Origin client and reopen to be prompted for a new update. This should solve the problem. Problem My game does not start anymore and I only see a small window. The game does not react at all. Cause This issue…

  • Error

    Can’t run with the Video Card in this System

    Problem When I try to start my game, I get the following error message Unable to start: Can’t run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed. [0e6d1221:1df4e8dc:00000000] Cause The…

  • FAQ

    Installation and Start issues

    DVD can’t be read correctly Check your disc for scratches and clean it. Make sure everything is ok with your disc drive by trying other DVDs/CDs Exchange the DVD Install the download version instead (no need to buy the game again) Invalid License. Reasons = No License (0x0003) This message…