• Error
    Technical Issues

    Origin not running (d3382ced:984c6a38:00000000)

    Problem When I try to start the game, I get the following error message: Unable to Start: Origin is not running, make sure that it is running before attempting to play the Sims 4 [d3382ced:984c6a38:00000000] Cause The Sims 4 needs the latest version of Origin installed. This message is very common if you upgraded to Windows 10 (or if you run an illegal version in which case you’re out of luck) Solution Uninstall your current version of Origin and download the newest one from here: https://origin.com/download. Then install that. If you’re still having issues, do a manual, clean uninstall of Origin…

  • Fixed Tech Issue
    Fixed Error

    [FIXED] Game starts in small window and doesn’t react

    Update 2015-03-26: This issue should now be solved. Close your Origin client and reopen to be prompted for a new update. This should solve the problem. Problem My game does not start anymore and I only see a small window. The game does not react at all. Cause This issue is caused by Origin in game. It occurs since Origin Update 9.5.10. Solution Deactivate Origin in game. If  this doesn’t work, try restarting Origin afterwards and make sure ts4.exe is not running in the background. How can you help To help EA fix this issue, please do an Origin Error Report and post your Origin…

  • Error
    Technical Issues

    Can’t run with the Video Card in this System

    Problem When I try to start my game, I get the following error message Unable to start: Can’t run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed. [0e6d1221:1df4e8dc:00000000] Cause The cause for this issue is unclear. It is possible that either causes given in the message are the case. Solution please try the following things and test after each. If you’re issue is solved, you don’t need to do the rest. The exe files for Sims 4 can be found…