• Error
    Technical Issues

    Endless Update Looping

    Origin tells me I should be updating my game. After updating, it tells me again to update although I just did that .. this loop is endless.

  • Error
    Technical Issues

    Origin not running (d3382ced:984c6a38:00000000)

    Problem When I try to start the game, I get the following error message: Unable to Start: Origin is not running, make sure that it is running before attempting to play the Sims 4 [d3382ced:984c6a38:00000000] Cause The Sims 4 needs the latest version of Origin installed. This message is very common if you upgraded to Windows 10 (or if you run an illegal version in which case you’re out of luck) Solution Uninstall your current version of Origin and download the newest one from here: https://origin.com/download. Then install that. If you’re still having issues, do a manual, clean uninstall of Origin…

  • Fixed Tech Issue
    Fixed Error

    [FIXED] Origin in Game doesn’t work

    Problem My Origin in Game/Origin overlay does not work in the game although I have it enabled Cause Origin in Game has been temporarily disabled for Sims 4 since it was causing a number of issues. Solution EA is working on fixes for the issues and it will hopefully be fixed in the next Origin update Further Reading Deactivate Origin in Game Official Statement: The Sims 4 – “Origin In Game” temporarily disabled  

  • Fixed Tech Issue
    Fixed Error

    [FIXED] Game starts in small window and doesn’t react

    Update 2015-03-26: This issue should now be solved. Close your Origin client and reopen to be prompted for a new update. This should solve the problem. Problem My game does not start anymore and I only see a small window. The game does not react at all. Cause This issue is caused by Origin in game. It occurs since Origin Update 9.5.10. Solution Deactivate Origin in game. If  this doesn’t work, try restarting Origin afterwards and make sure ts4.exe is not running in the background. How can you help To help EA fix this issue, please do an Origin Error Report and post your Origin…

  • Tutorial
    Tutorial

    General Troubleshooting

    General troubleshooting steps you can try if you run into issues and the game doesn't run as it should.

  • FAQ
    FAQ

    Installation Issues

    Known installation- and start problems briefly explained with links to more detailed posts.

  • Tutorial
    Tutorial

    Installing from DVD

    How to install your game from a DVD - This method is no longer recommended due to the amount of patches released.