Jul 31 2018
Introduction The user folder is home of all important user files such as saves, pictures and more. More information on which file is used for what, can be found here: User files explained. It’s very important to know where to find this folder for task such as general troubleshooting, deleting of cache files, backups and installation […]
Sep 17 2014
Update March 21, 2020 You will probably get this message if you have the legacy edition of the game and try to run a save that was saved with the standard version. The two versions are now several patches apart and you can’t run such a save game on the legacy edition. Update June 7th, […]
Sep 14 2014
What is a backup ? A backup is a copy of your folders and files to an external drive, an different place on your computer, a flash drive or a DVD. Backups are used to go back to an older state if the existing one is not working or your computer is failing. When […]
Sep 14 2014
Where can I find my user files ? The user files can be found in the following folder: Documents\Electronic Arts\The Sims 4 It is important to backup this folder from time to time. If you run into issues you can rename the entire folder. The game will create a new folder. This way you can […]
Sep 10 2014
Where can I find my save games ? You can find your save games here: C:\Users\<user name>\documents\Electronic Arts\The Sims 4\saves There are two sub folders within this folder SerialGUID: This folder is not used anymore. If you still have this folder, you can delete it. Scratch: Only important while playing. Can be ignored for backups. […]
Sep 5 2014
Problem All my advance is gone after starting the game. It’s like I never played I don’t have a new/load button although I’ve played before and should have an existing save. Cause The most common cause for this issue is that the game reads a different folder than the one in documents, like for example […]
Nov 19 2020
Game/Time is freezing (Patch 1.68)
EA is aware of the issue and working on it Problem My game suddenly completely freezes and I can’t do anything. After a while it even crashes. The animations go on. Cause There are several causes for this issue Father Winter doesn’t appear at Winterfest/ Endless Generation of Father Winter Routing issues with Platform Other […]
By crin • Technical Issue • Tags: Crash, Freeze, Load, RAM, Savegame, Time