Screenshots not saving/ Can’t activate Mods/CC


  • I can’t make any screenshots or videos anymore
  • I can’t reactive Mods/CC although I’ve turned them back on
  • My gameversion.txt file shows the wrong game version.
  • The gallery only shows red Xs


Avast and AVG seem to be blocking the Sims 4 user folder since Patch 1.67.45/ 1.32 which prevents the game from using certain files and folders.


Where can I find my installation folder ?

Add the following files to Avast as an exception:

  • C:\Program Files (x86)\Origin\Origin.exe (Path can vary depending on where you installed Origin)
  • <Installation Path>\The Sims 4\Game\Bin\TS4_x64.exe
  • <Installation Path>\The Sims 4\Game\Bin_LE\TS4.exe

Further Reading