Technical Issues

Screenshots not saving/ Can’t activate Mods/CC


Avast and AVG seem to be blocking the Sims 4 user folder since Patch 1.67.45/ 1.32 which prevents the game from using certain files and folders.

This shows with the following symptoms:

  • I can’t take any screenshots or videos anymore
  • I can’t reactive Mods/CC although I’ve turned them back on
  • The Gameversion.txt file in the user folder has a wrong version.
  • The gallery only shows red Xs


Add the following files to Avast as an exception:

  • C:\Programme\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe (Path can vary depending on where you installed EA app)
  • C:\Program Files (x86)\Origin\Origin.exe (Path can vary depending on where you installed Origin)
  • <Installation Path>\The Sims 4\Game\Bin\TS4_x64.exe
  • <Installation Path>\The Sims 4\Game\Bin_LE\TS4.exe