Anti virus programs that come with ransom protection often block Sims to make changes to the user folder. This can lead to all sorts of problems.
Update This bug was fixed in Patch 1.58.63 Problem Although I ticked Capture UI in the game options, there’s no UI on the screenshots. Cause Unclear. The options seems to be ignored since Patch 1.52.100 Solution Use an external program like FRAPS, to make screenshots with the UI or use the Print Screen key and then copy/paste them into a picture editing software.