Incompatible Mods/CC

To make sure an issue isn’t mods/cc related, remove them all from your game and test without.

Always either start a new save to test or test on a backup of your save game. All CC will be removed from your save game.

1. Open the following folder: Documents\Electronic Arts\The Sims 4
2. Select the folder Mods and right-click on Cut.
3. Go to your desktop and right-click on Paste
4. Delete all cache files (again)

More information here: Incompatible Mods