Incompatible Mods/CC
To make sure an issue isn’t mods/cc related, remove them all from your game and test without.
Always either start a new save to test or test on a backup of your save game. All CC will be removed from your save game.
- Open the following folder: Documents\Electronic Arts\The Sims 4
- Select the folder Mods and right-click on Cut.
- Go to your desktop and right-click on Paste
- Delete all cache files (again)
More information here: Incompatible Mods