Bug Fixed
Fixed Bugs

Error 102/122:70c7f9a6

November 15, 2017 /
Info
Category
Load Error
Cause
Relationship
Fixed
Concerns
Be aware that the error number you get is important in it’s whole length. If you have different code, your issue is different from this one and might be mod related. Numbers may vary for Xbox and Playstation.
List with other codes can be found here: Load Errors
More information about loading errors can be found here: Loading a family just reloads the map

Update

2017-11-15

This issue has been fixed with Patch 1.36.104. All your old saves should be playable.

Problem

On loading a certain save, I get either error 102 (live mode) or error 122 (build mode)

Cause

The cause is unclear at this point but it seems to have something to do with broken relationships and deleting Sims.

Solution

At this point, there is none. You can try recover a new save via the recover save game function but it might break again.

The best thing to do is save your broken save game to a safe place like an external drive and not play with it until this can be fixed. Backup your entire saves folder found here: documents\electronicarts\thesims4\

Start a new save and do not re-use any Sims from your gallery unless you haven’t played with them. This is only temporary until EA/Maxis can fix this issue.

Last Updated: March 7, 2023