Technical Issues

Can’t run with the Video Card in this System

Be aware that the error number you get is important in it’s whole length. If you have different code, your issue is different from this one
List with other codes can be found here: Startup Errors
More information about loading errors can be found here: Game won't start


When I try to start my game, I get the following error message

Unable to start: Can’t run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed.



Please try the following things and test after each. If you’re issue is solved, you don’t need to do the rest.

Make sure the computer meets the minimum requirements of the game.

See if it starts in windowed mode

Turn off In Game Overlay

Update your drivers directly from the Graphics Card website

Rollback to earlier graphics drivers

Check if your monitor is properly plugged into the video card and not the motherboard.