News
News

Crashing/Multiple Tech Issues Patch 1.68.154/1.33

Update Nov 18th, 2020

The patch is now out for console as well

Update Nov 17th, 2020

Patch 1.68.156/1.34 addresses the audio crashes and you should now be able to play with sound again. There are still some other crashse going on. The patch has unfortunately  not been released for console yet.

Mac Players also have this new issue: Endless loading screen when trying to load a savegame (Patch 1.68.156) which can be solved with a simply game repair.

To play with audio again, simply remove the line you added to Origin/Steam.

There’s currently this issue that’s still a huge problem: Game/Time is freezing (Patch 1.68)

Update Nov 13th, 2020

SimGuruNick has posted a possible Workaround in the English official forums that you can try. This is only a workaround until EA has fixed the issue

Disable Audio

PC/Mac

This method only works if you add the arguments in online mode. Command line arguments can’t be added while you’re offline. They do work if you add them in offline mode and then go offline

Currently there’s also issues with command line arguments if you play with the EA Play version.

Instructions

Start Origin and Login

Find the Game in My Game Library

Right-Click on the game and choose Game Properties

Click on the Tab Advanced Launch Options

In the field under Command line arguments put the argument and hit save.

If you want to add multiple arguments, separate them with a space.

Instructions

Starte Steam and login

Finde the game in Library

Right-Click on the game and choose Properties

Choose General

In the field under Launch options add the command line arguments and click enter

If you want to add multiple arguments, separate them with a space.

This method only works if you start the game through a specific short-cut. They are ignored if you start the game via Origin or Steam

Instructions

Right-click on the shortcut on your desktop

Choose Properties

Add the command line arguments after the program in target (make sure to add a space after the closing quotes)

If you want to add multiple arguments, separate them with a space.

Click on OK

Try disabling the Audio completely from your game. You can do so by adding the –nosound argument to Origin/Steam at a core level to avoid the audio-related crashes.

PS4

  • Try adjusting the master volume in the Game Options to be 0%.  Results with this have been a bit mixed

Introduction

The game is currently crashing for lots of people. There’s no definite cause found yet and hence very little solutions.

There might be a possible connection to audio as people have reported audio glitching out before the game crashes (Memory Leak). Another theory is that it’s sentiments on existing saves.

As there was a Microsoft .net Update at the same time of the patch, that is also given headaches. Make sure that the VC++ Redistributables are properly installed. (VCRUNTIME140.dll missing and Missing DLL: [msvcpXXX.dll])

Another issue occurring is that multiple Antivirus Programs are recognizing Sims as a virus and hence block it. Make sure you add the Sims 4 as an exception or allow it if prompted by the program.

EA is aware of them and actively working on a fix

Things you can try

There are a few things that folks have had luck with. So please try them.

  1. SAVE OFTEN
  2. Backup our saves
  3. Update your graphics drivers
  4. Try play in offline mode
  5. Make sure your .net Framework is properly installed. Try suggestions here: [CURRENT ISSUE] Error messages with MSVCP140.DLL/VCRUNTIME140.dll
  6. Make sure your Windows is all updated.
  7. Be patient (thank you for that)

Threads for help/giving info

There are currently several issues going on that have dedicated threads at AHQ. Try the accepted solutions or first post instructions and post if those don’t help.

Crashing

Please be aware that the crashing can occur on all platforms although XB1 seems to be less affected then the others. Please post in the appropriate thread for your platform. Please read the first post of each thread for more info

Other issues

Fixed

Last Updated: March 14, 2021