
Unclickable screen areas/ Mouse cursor doesn’t change
Problem
- Certain areas in my game don’t react anymore. For example I can’t load an existing game or changes in CAS are not possible anymore
- The mouse cursor in my game stays a windows cursor and doesn’t change to a Sims cursor
- Der Mauszeiger in meinem Spiel bleibt ein Windows-Zeiger und ändert sich nicht in den Sims-Zeiger.
Cause
This issue is often caused by background programs that cause an overlay.
Solution
Turn these programs off while you play
The following programs are known to cause issues
- Discord
- Nvidia GeForce Experience
- Origin In Game
- Windows Norifications
- Video programs
Further Reading

