Error
Technical Issues

Gallery Newsfeed stays empty

February 21, 2020 /

Problem

There are no entries in my gallery newsfeed when I choose the tab News in the gallery. The List stays empty.

I also get a LastUIException.

<?xml version=”1.0″ ?><root>
<report><version>2</version><sessionid>ef7862d084eb70f75e365223</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2020-02-02 04:40:37</createtime><buildsignature>Local.Unknown.Unknown.1.60.54.1020-1.200.000.435.Release</buildsignature><categoryid>(AS)olympus.core::OlympusObject</categoryid><desyncid>ef7862d084eb70f75e365223</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10; at olympus.core::OlympusObject/ParseObject()&#13;&#10; at olympus.core::OlympusObject/ParseObject()&#13;&#10; at olympus.core::OlympusObject/ParseObject()&#13;&#10; at OlympusObject instance constructor()&#13;&#10; at FeedData instance constructor()&#13;&#10; at gamedata.Exchange::FeedDataFeed/GetOfflineFeedList()&#13;&#10; at gamedata.Exchange::FeedDataFeed/HandleFeedRequestResponse()&#13;&#10; at olympus.io::CommunicationObject/Dispatch()&#13;&#10; at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;rtim=12041</desyncdata></report>

</root>

Cause

Unclear, probably some kind of caching error.

Solution

Deleting the notify.glob file in Documents\Electronic Arts\The Sims 4 fixes the issue.

Steps

Close the game

Navigate to your windows documents folder (Documents\Electronic Arts\The Sims 4)

Delete the following file: notify.glob

The file should re-generate on the next game start and you’ll also see the newsfeed again.