FAQ
FAQ

Free Sims 4 Base Game – Questions and Issues

Update May 29th, 2019

This offer has ended.


This deal is available until May 28th. 2019, 10 AM PDT.

Yes, the game is yours to keep – forever

No, the deal is only available for the standard edition of the base game.

Yes. The free version is available even if you currently have a Origin subscription.

The advantage: You get to keep the game even if you cancel your membership.

No, the base game is only free for PC and Mac.

You can try get a refund through the Great Game Guarantee if you fulfill the requirements. After that you can just get the free version instead.

No. The charged standard version is simply free for a limited time.

You can get the free version through this link on Origin: Klick on the orange Get It Free button.

Choose the Standard Edition on the next screen. Origin will ask for your EA Account if you’re not logged in and you can log in and add the game to your account.

Try the following things

  • Delete your browser cache
  • Delete your Origin cache
  • Try to get the game through the Origin client instead of the website.
  • Start your browser in an incognito window and only login when asked to.
  • Add the game to your wish list and get it through that.

Clicking the Get it For Free message produces an error: Whoops! An error occurred. Please try again later. [ref.#]

It’s currently unclear why this message occurs but it seems tied to certain countries/Internet Providers.

Please try the suggestions in this post and if they don’t help, answer the questions asked. You can login with your Origin Account at EA AHQ.