When I try to start the game, I get the following error message:
Unable to Start: Origin is not running, make sure that it is running before attempting to play the Sims 4 [d3382ced:984c6a38:00000000]
Cause
The Sims 4 needs the latest version of Origin installed. This message is very common if you upgraded to Windows 10 (or if you run an illegal version in which case you’re out of luck)
Solution
You won’t loose your games by uninstalling Origin but you temporarily can’t play them. Make sure to login with the same account after reinstalling.
Uninstall your current version of Origin and download the newest one from here: https://origin.com/download. Then install that.
If you’re still having issues, do a manual, clean uninstall of Origin by following instructions here: Manually Uninstalling the Origin client and then try to install the newest version again.
Where can I find my installation folder ?
The following tips need to be done for the exe-File of the game. It's best to do it for both the 32 bit Version (TS4.exe) as well as TS4_64.exe). Also add the Origin.exe file.
Both Sims files can be found in the folder <Installation folder>\Game\Bin and \Game\Bin_LE
The Origin file can be found in the folder you installed Origin in (Default: c:\programs(x86)\Origin)
Origin not running (d3382ced:984c6a38:00000000)
Problem
When I try to start the game, I get the following error message:
Unable to Start: Origin is not running, make sure that it is running before attempting to play the Sims 4 [d3382ced:984c6a38:00000000]
Cause
The Sims 4 needs the latest version of Origin installed. This message is very common if you upgraded to Windows 10 (or if you run an illegal version in which case you’re out of luck)
Solution
More suggestions
Other things to try
Further Reading
By crin • Error • Tags: d3382ced:984c6a38:00000000, Origin, Startup, WIndows 10