Origin not running (d3382ced:984c6a38:00000000)
Problem
When I try to start the game, I get the following error message:
Unable to Start: Origin is not running, make sure that it is running before attempting to play the Sims 4 [d3382ced:984c6a38:00000000]
Cause
The Sims 4 needs the latest version of Origin installed. This message is very common if you upgraded to Windows 10 (or if you run an illegal version in which case you’re out of luck)
Solution
You won’t loose your games by uninstalling Origin but you temporarily can’t play them. Make sure to login with the same account after reinstalling.
- Uninstall your current version of Origin and download the newest one from here: https://origin.com/download. Then install that.
- If you’re still having issues, do a manual, clean uninstall of Origin by following instructions here: Manually Uninstalling the Origin client and then try to install the newest version again.
Windows now has a lot of security measurements to make sure external programs don't harm your computer. This can be the reason that the game doesn't have enough rights to execute a function and it gets blocked.
You can find the files for Sims 4/Origin here
- <Installation folder>\Game\Bin\TS4_x64.exe
- <Installation folder>\Game\Bin_LE\TS4.exe
- c:\programs(x86)\Origin Games\origin.exe (Path can very depending on your installation)
More suggestions
Other things to try
- Scan your system for viruses
- Try setting your time and time zone to automatic
- Start the game in compatibility mode
- Try a Clean Boot.
- Make sure the TCP port 3216 is open.
- Last resort: Switch back to 32 bit
Further Reading
