Game won’t start

These troubleshooting tutorial is also valid for other games like Fifa 16. Most of the troubleshooting steps are not game-dependant. Just leave everything Sims related out if you play a different game.

Problem

Cause

There are many causes to this issue. Defective hardware, conflicts with other programs or firewall and Antivirus blocking the program are only a few.

Defective registry entries and missing rights can also be the cause of this.

Workarounds

Here are a few things you can try before looking for help in a forum

The game never worked

The game suddenly doesn’t start anymore

On top of the things above you can also try this

Self-Diagnosis

Windows lets you check on critical events to see if you have a known issue which can be solved easily.

Below a few common errors with potential solutions

Exception Code: c000001d

Problem Event Name: APPCRASH
Application Name: TS4.exe
Application Version: 1.0.625.10
Application Timestamp: 53ed5fc4
Fault Module Name: TS4.exe
Fault Module Version: 1.0.625.10
Fault Module Timestamp: 53ed5fc4
Exception Code: c000001d

[…]

This is a startup crash and it’s unclear what causes it.

Pehook.DLL

Problem Event Name: BEX
Application Name: TS4CAS.exe
Application Version: 1.0.176.190
Application Timestamp: 02008040
Fault Module Name: Pehook.DLL_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 51106900
Exception Offset: 06475d20
Exception Code: c0000005
Exception Data: 00000008

[…]

This DLL belongs to a backup program by NewTech Infosystems, Inc and seems to have a conflict with the game. Turn the in the background running program of and the game should start.

igd10umd32.dll

Problem Event Name: BEX
Application Name: TS4.exe
Application Version: 1.0.677.20
Application Timestamp: 540a88b9
Fault Module Name: igd10umd32.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4aba7282
Exception Offset: 09f51310
Exception Code: c0000005

[…]

This dll belongs to Intel Graphics chip. Updating or reinstalling drivers usually solves this. If not and you have a dual-graphic card system, make sure your game runs on the card and not the chip.

 

Further Reading