Game won’t start

These troubleshooting tutorial is also valid for other games like Fifa 16. Most of the troubleshooting steps are not game-dependant. Just leave everything Sims related out if you play a different game.



There are many causes to this issue. Defective hardware, conflicts with other programs or firewall and Antivirus blocking the program are only a few.

Defective registry entries and missing rights can also be the cause of this.


Here are a few things you can try before looking for help in a forum

The game never worked

The game suddenly doesn’t start anymore

On top of the things above you can also try this


Windows lets you check on critical events to see if you have a known issue which can be solved easily.

Below a few common errors with potential solutions

Exception Code: c000001d


Further Reading