Game won’t start

These troubleshooting tutorial is also valid for other games like Fifa 16. Most of the troubleshooting steps are not game-dependant. Just leave everything Sims related out if you play a different game.



There are many causes to this issue. Defective hardware, conflicts with other programs or firewall and Antivirus blocking the program are only a few.

Defective registry entries and missing rights can also be the cause of this.


Here are a few things you can try before looking for help in a forum

The game never worked

The game suddenly doesn’t start anymore

On top of the things above you can also try this


Windows lets you check on critical events to see if you have a known issue which can be solved easily.

Below a few common errors with potential solutions

Exception Code: c000001d

Problem Event Name: APPCRASH
Application Name: TS4.exe
Application Version: 1.0.625.10
Application Timestamp: 53ed5fc4
Fault Module Name: TS4.exe
Fault Module Version: 1.0.625.10
Fault Module Timestamp: 53ed5fc4
Exception Code: c000001d


This is a startup crash and it’s unclear what causes it.


Problem Event Name: BEX
Application Name: TS4CAS.exe
Application Version:
Application Timestamp: 02008040
Fault Module Name: Pehook.DLL_unloaded
Fault Module Version:
Fault Module Timestamp: 51106900
Exception Offset: 06475d20
Exception Code: c0000005
Exception Data: 00000008


This DLL belongs to a backup program by NewTech Infosystems, Inc and seems to have a conflict with the game. Turn the in the background running program of and the game should start.


Problem Event Name: BEX
Application Name: TS4.exe
Application Version: 1.0.677.20
Application Timestamp: 540a88b9
Fault Module Name: igd10umd32.dll_unloaded
Fault Module Version:
Fault Module Timestamp: 4aba7282
Exception Offset: 09f51310
Exception Code: c0000005


This dll belongs to Intel Graphics chip. Updating or reinstalling drivers usually solves this. If not and you have a dual-graphic card system, make sure your game runs on the card and not the chip.


Further Reading