Play button won’t unlock

Problem

The play button in Origin stays gray and because of this I can’t start the game.

Cause

  • Something is still blocking the button, making it think you didn’t update properly
  • The game is already running in the background

Solution

  • Open your task manager and look for a process called TS4.exe. Try running the game from there or kill the process.
  • Exit Origin completely by clicking on Exit in the menu (clicking on X does not close Origin, it just minimizes it to the tray) and restart Origin as Administrator.
  • Reinstall Origin (you won’t loose your game and the warning can be ignored since you’re reinstalling Origin right away). Make sure you download the newest version
  • If you can, right click on the game in Origin and choose repair game.

Further Reading